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Shipping & Returns

 

What are the delivery options?

For smaller products we ship by Australia Post, Courier, and other delivery services, this charge is included in the price of the goods and is noted in the website as “free shipping Australia wide”.  The items are delivered may require some assembly. An assembling instruction would be part of the shipment.

*Free shipping Australia wide means metropolitan areas within Australia.

Larger items can be picked-up at our Sydney facilities or our customer care team can quote you for delivery or delivery and installation.

Is express delivery available?

If you require your product quicker than normal, please contact our customer care team in advance to organise an express delivery. Extra charges will apply.

What are the expected delivery times?

Goods when in stock are generally dispatched within 48-72 hours of completion of payment.  They will be dispatched directly from our warehouse in Sydney.

You will be advised of the approximate delivery date via email on receipt of your order. Larger pieces or multiple items for projects may not be in stock and will have to be manufactured. In general, the manufacturing will take 4-6 weeks, depending on the nature of the product. An estimate of the expected delivery date will be advised and as soon as we have a confirmation of shipment.

Will I be informed prior to delivery?

The shipping method depends on the ordered goods. Deliveries with Post, Courier or others take place Monday – Friday and are not announced in advance. Larger items you will be contacted in advance to confirm a delivery and or for items that need assembly an install time and date.

What should I look out for when I receive my products?

Upon receipt of the product please check the packaging for any obvious signs of damage and report this on the delivery note. In addition please contact our customer service team. Should upon unpacking of the goods any previously undetected damage be found, please contact our customer service team. All damages must be reported within 7 days.

RETURNS AND REFUNDS

Purchasing from SACKit is risk free so should you wish to return your order, please call or email us within 14 days of purchase. If we are unable to further assist you, we will process a refund upon timely receipt of the goods purchased, as long as they are unused and in their original packaging. This right to return does not apply to objects specially produced to meet the customer’s requirements or for price reduced items. The shipping cost to return the items will be your obligation.  The refunds will be processed promptly, and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received.